Delivery of Goods
We aim to pick and pack your items within 24-72hrs of receiving your order.
UK Delivery – We use Royal Mail 1st Class for all items below 1.5kgs in weight and City Link next day delivery for all other parcels.
European (Including Non EU) – We use Royal Mail Standard Airmail for all Mail up to 90cms in Size or 5 Kgs in Weight. For all other mail we will use either DHL Express or DPD Road Freight.
International Delivery - We use Royal Mail Standard Airmail for all Mail up to 90cms in Size or 5 Kgs in Weight. For all other mail we will use DHL Express.
All Royal Mail is non-tracked. If you are requiring tracking there is a surcharge of £5 for non UK and £1 for UK. Please email info@celestial-gb.com and title you email TRACKING required and we will organise payment with you. Please ensure you do this with 1-2hrs of your payment otherwise we may not be able to apply this service to your order.
Non Delivery of Goods
On occasions, less than 0.5% of orders are lost or damaged in the post. Please email info@celestial-gb.com and title your email ORDER UPDATE and we will try and locate your item. In the eventuality that we cannot locate, we will replace or refund your order.
Cancellation and Return
In the event of a cancellation, we urge you to cancel your order as soon as possible because it is likely that we can retrieve the item before it is sent. However, if the item has already been shipped then we will only reimburse the cost of the product and you will still be charged for postage.
You have 30 days from the date of purchase to either cancel or return your order. Should to you wish to do either please email us at info@celestial-gb.com or phone us 01730891346.
