Terms and Conditions of Sale
Please contact us by Email or phone before you return an item.
Damaged, wrong or unwanted items should be sent using standard postal services to:
Celestial Games and Books
Returns Dept.
Unit 3b, Ham Barn Business Park
Farnham Rd, Liss, Hants, GU33 6LB
Phone: 01730 891346
Email: info@celestial-gb.com
Please use good packaging, use correct postage and 'signed-for' delivery is strongly recommended.
Please include original references and explanation, and indicate if Exchange or refund is required.
Refunds will be made back to your Card or PayPal account (depending how you paid) when the goods are received by us - and should be visible within a few days following our processing the refund.
For a full product refund, goods must be received in perfect, unopened condition with seals and shrink-wrap intact.
Original shipping charge will be refunded only in case of error on our part.
Privacy Policy
Making sure you can buy safely on line is a priority for us and we have made strenuous efforts to ensure that Store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information.
When you order goods from us, we will only store the following information about you:
- Your name
- Your email address
- Your phone number
- Details of your order(s)
- The delivery address(es) for your order(s)
- Your billing address(es)
We may contact you regarding your order, but once your order has been fulfilled we will not contact you in the future in direct relation to your order.
All payments by credit card over the Internet are processed through a secure server by PayPal.
Information relating to the transaction, including credit card details, may be held on secure servers owned by PayPal. However, for the avoidance of doubt, we do not hold any customer credit card details on any of our server or on premises that are owned or occupied by us.
Whilst we take every precaution to protect the information you supply, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we make no warranty as to the security of any information you transmit to us. You transmit information to us at your own risk. We would also highlight that it is your responsibility to protect your account, ensuring that no persons have access to your computer or password. If you have reason to believe that someone other than yourself has gained access to your account then you are obliged to contact us immediately to close your account.
We have no desire to infringe your privacy while using our site and we will never provide your personal information to anyone else except if we sell our business in whole or in part.
Companies perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail etc. They have access to personal information needed to perform their functions but may not use it for other purposes.
Credit payments over the phone are entered directly into PayPal server. For purchasing purposes be aware that you do not have to hold a PayPal account to pay via it. We do not have access to your credit details during the payment process or after, so consequently reiterate that the protection of you details is your responsibility.
Terms and conditions of use
(Our contract)
When you place an order to purchase an item from Celestial-gb.com, you will receive an email confirming the receipt and details of your order. If any problems occur with the placement of your order then we will contact you with the details. As a term of our contract the sale is firm upon you receiving the dispatch email (see refunds and cancellations).
(Availability)
In terms of product availability, if we currently have an item(s) out of stock when you wish to place your order then we encourage you to contact us and we will be happy to send you an email as soon as we have the item(s) in stock.
(Your conduct)
We expect people to conduct themselves, when using our website, in a way that will not cause the website or access to it to be impaired or damaged in anyway. You are responsible for all communication with us and content sent to us from your computer, therefore the website must be used for lawful trading purposes only.
Use of the website for the following purposes are strictly prohibited;
- For uses in connection with a criminal offence or unlawful fraudulent activity.
- To send or use any material that is illegal and therefore damaging to the reputation of the company.
- To post non-constructive, slanderous, indecent, abusive or obscene materials that could be injurious to the company or third parties.
- To send emails which contain software viruses, commercial solicitation or ‘spam’ (namely being, chain or mass mailings).
- To do anything that causes irritation, inconvenience or anxiety amongst staff and service users.
Review and feedback
If you as a customer are to post anything defamatory about the company whilst you are an existing customer of ours, then we reserve the right to remove, use or reword such comments. If you are unhappy with the service which we have provided we’d prefer that you contact us immediately. Upon discussion we would hope that any issues you have with the service we have provided can be resolved.
Delivery
We aim to Dispatch your items within 2-3 working days of receiving your order.
UK Delivery – We use Royal Mail 1st Class for all items below 1.5kgs in weight and City Link next day delivery for all other parcels.
European (Including Non EU) – We use Royal Mail Standard Airmail for all Mail up to 90cms in Size or 5 Kgs in Weight. For all other mail we will use either DHL Express or DPD Road Freight.
International Delivery - We use Royal Mail Standard Airmail for all Mail up to 90cms in Size or 5 Kgs in Weight. For all other mail we will use DHL Express.
All Royal Mail is non-tracked. If you are requiring tracking there is a surcharge of £5 for non UK and £1 for UK. Please email info@celestial-gb.com and title you email TRACKING REQUIRED and we will organise payment with you. Please ensure you do this with 1-2hrs of your payment otherwise we may not be able to apply this service to your order.
On occasions, less than 0.5% of orders are lost or damaged in the post. Please email info@celestial-gb.com and title your email ORDER UPDATE and we will try and locate your item. Under the circumstance that your order cannot be located, a replacement or refund will be organised.
Return policy
We do operate a return policy; however you have a limited amount of time to employ this. You will be given 30 days from dispatch to return your items and furthermore we reserve the right to charge a re-stocking fee is these terms are breached.
We ask that in the event of a return you contact us first via phone or email.
Damaged, wrong or unwanted items should be sent using standard postal services (see address in contact information).
Please use good packaging (you could be susceptible to damage fees if the product of broken in the post, that is applicable if that was not the reason for the return), use correct postage and 'signed-for' delivery is strongly recommended.
Please include original references and explanation, and indicate if Exchange or refund is required.
Refunds will be made back to your Card or PayPal account (depending on how you paid) when the goods are received by us - and should be visible within a few days following our processing of the refund.
For a full product refund, goods must be received in perfect, unopened condition with seals and shrink-wrap intact.
Original shipping charge will be refunded only in case of error on our part.
Cancellation and Return
In the event of a cancellation, we urge you to cancel your order as soon as possible because it is likely that we can retrieve the item before it is sent. However, if the item has already been shipped then we will only reimburse the cost of the product and you will still be charged for postage.
You have 30 days from the date of purchase to either cancel or return your order. Should to you wish to do either please email us at info@celestial-gb.com or phone us 01730891346.
Payments
When purchasing products from the website customers are obliged to pay by credit or debit card, however if you wish to pay by check then you can email the company to arrange this.